Privacy Policy

1. Who we are

KnotNode Studio provides online courses in macramé. You can reach us at [email protected] or +1 (415) 555-0138.

2. Information we collect

• Account data: name, email, and password hash.
• Transactional data: purchased courses, invoices, and support communications.
• Usage data: pages visited, device/browser metadata, and approximate location derived from IP.
• Cookies: preferences (theme), cart contents, and cookie consent state stored in your browser.

3. Why we collect data

• To provide and improve courses and support.
• To process payments and comply with tax obligations.
• To protect our services from abuse and ensure availability.
• To personalize your learning experience (e.g., saved Fallows, cart items, and theme).

4. Legal bases

We process personal data on the following bases: contract (to deliver courses), consent (newsletter and optional cookies), legitimate interests (service security and product improvement), and compliance with legal obligations.

5. Sharing

We share data with service providers who help deliver our services (e.g., payment processors, hosting). We require them to protect your data and only use it as instructed. We do not sell your personal data.

6. Retention

We keep account and transactional records for as long as you maintain an account and as required by tax and accounting laws. Support communications are retained up to 24 months. Browser-stored preferences (e.g., cart, Fallows) remain on your device until you clear them.

7. Your rights

• Access, correct, or delete your data.
• Object to or restrict certain processing.
• Port your data where technically feasible.
• Withdraw consent at any time for processing based on consent.

To exercise rights, email [email protected]. We respond within 30 days.

8. International transfers

Your data may be processed in countries other than where you live. We use safeguards such as Standard Contractual Clauses where applicable.

9. Security

We apply technical and organizational measures appropriate to the risk, including encryption in transit, access controls, and regular reviews.

10. Children

Our services are not directed to children under 13. If we learn that we collected data from a child under 13, we will delete it.

11. Changes

We may update this Policy. We will post the new version here and update the effective date.

12. Contact

Email: [email protected] • Phone: +1 (415) 555-0138